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Delivery & Returns Information | Butlers Chocolates ®
Butlers Chocolates Delivery And Returns Information
IRELAND - Free delivery on orders over €75
UK - Free delivery on orders over €200/£200
USA - Free delivery on orders over €500/$500
NZ - Free delivery on orders over $50 by Aramex.co.nz
During seasonal times (Christmas, Valentine's Day, Mother's Day and Easter), delivery times may be longer.
Orders placed after these dates will be processed and dispatched as quickly as possible but delivery times will be determined by courier services operating over those dates.
Please see our terms and conditions for more details of how we will handle your order. Please see our delivery rates and delivery times below from time of dispatch. If your country is not listed below delivery please contact us. If you require a faster delivery service please contact us and we will do our very best to assist you.
1 - BELGIUM, FRANCE, GERMANY, ITALY, LUXEMBOURG, MONACO, NETHERLANDS, VATICAN CITY.
2 - AUSTRIA, DENMARK, FAROE ISLANDS, FINLAND, GUERNSEY, JERSEY PORTUGAL, SPAIN, SWEDEN, CZECH REPUBLIC, ESTONIA, HUNGARY, LATVIA, LITHUANIA, POLAND, SLOVAK REPUBLIC, SLOVENIA.
3 - BULGARIA, GREECE, ROMANIA.
4 - ANDORRA, GIBRALTAR, LIECHTENSTEIN, NORWAY, SWITZERLAND.
5 - ALBANIA, BELARUS, BOSNIA, CROATIA, CYPRUS, ICELAND, MACEDONIA, MALTA, MOLDOVA, MONTENEGRO, SERBIA, TURKEY, UKRAINE.
6 - CAMBODIA, EAST TIMOR, HONG KONG, INDONESIA, JAPAN, KIRIBATI, LAOS, MACAU, SIERRA LEONE, SINGAPORE, TAIWAN, THAILAND, VIETNAMALGERIA, BAHRAIN, BANGLADESH, BHUTAN, BRUNEI, IRAQ REPUBLIC, ISRAEL JORDAN, KUWAIT, LEBANON, MOROCCO, NEPAL, OMAN, PAKISTAN, PALESTINE AUTHORITY, QATAR, SAUDI ARABIA, SRI LANKA, SYRIA, TUNISIA, YEMEN.
7 - ALGERIA, BAHRAIN, BANGLADESH, BHUTAN, BRUNEI, EGYPT, IRAQ REPUBLIC, ISRAEL JORDAN, KUWAIT, LEBANON, MOROCCO, NEPAL, OMAN, PAKISTAN, PALESTINE AUTHORITY, QATAR, SAUDI ARABIA, SRI LANKA, SYRIA, TUNISIA, U.A.E., YEMEN.
8 - ANGUILLA, ANTIGUA, ARGENTINA, ARUBA, BAHAMAS, BARBADOS, BELIZE, BERMUDA, BOLIVIA, BRAZIL, CAYMAN ISLANDS, CHILE, COLOMBIA, COSTA RICA, DOMINICA, DOMINICAN REPUBLIC, ECUADOR, EL SALVADOR, FRENCH GUIANA, GRENADA, GUADELOUPE, GUATEMALA, GUYANA, HAITI, HONDURAS, JAMAICA, MARTINIQUE, MONTSERRAT, NICARAGUA, PANAMA, PARAGUAY, PERU, SOUTH AFRICA, ST KITTS & NEVIS, ST. LUCIA, ST. VINCENT, SURINAME, TRINIDAD & TOBAGO, TURKS & CAICOS, URUGUAY, VENEZUELA, VIRGIN ISLANDS.
9 - AFGHANISTAN, AMERICAN SAMOA, ANGOLA, ARMENIA, AZERBAIJAN, BENIN, BOTSWANA, BURKINA FASO, BURUNDI, CAMEROON, CAPE VERDE, CHAD, CONGO, COOK ISLANDS, DEMOCRATIC REPUBLIC OF CONGO, DJIBOUTI, ERITREA, ETHIOPIA, FIJI, FRENCH POLYNESIA, GABON, GAMBIA, GEORGIA, GHANA, GREENLAND, GUAM, GUINEA, IVORY COAST, KAZAKHSTAN, KENYA, KYRGYZSTAN, LESOTHO, LIBERIA, MADAGASCAR, MALAWI, MALDIVES, MALI, MARSHALL ISLANDS, MAURITANIA, MAURITIUS, MICRONESIA, MONGOLIA, MOZAMBIQUE, NAMIBIA, NEW CALEDONIA, NIGER, NIGERIA, PALAU, PAPUA NEW GUINEA, REUNION ISLAND, RWANDA, SAIPAN, SAMOA, SENEGAL, SEYCHELLES, SWAZILAND, TANZANIA, TOGO, TONGA, UGANDA, UZBEKISTAN, VANUATU, WALLIS & FUTUNA, ZAMBIA, ZIMBABWE.
Returns
Butlers Chocolates products are not offered on a sale or return basis as they are fresh product. We have a satisfaction guarantee behind every purchase and we want our customers to believe in our service as much as we do. If, for any reason, you are not completely satisfied with any of our products purchased on www.butlerschocolates.com, simply return them to us within 7 days with an explanation for a prompt, courteous replacement, exchange or refund.
If you have purchased Butlers Chocolates in one of our Cafés and found them not to be up to our usual standard, please visit your local Butlers Chocolate Café for a replacement. If you wish to exchange a Butlers Chocolate selection that you purchased at Butlers Chocolate Café, please present the box and accompanying receipt to your nearest Butlers Chocolate Café within 14 days of the purchase.
For all other questions regarding returns/replacements please email chocolate@butlers.ie
| Courier | Delivery Location | Approx. | Euro € | UK £ | US $ | NZ $ |
| DPD | Rep of Ireland - Free Delivery on orders over €75 | Usually next business day from dispatch | €5.95 | £5 | $6.75 | NZD 10 |
| DPD | Northern Ireland | 2-4 business days | €5.95 | £5 | $6.75 | NZD 10 |
| FedEx Economy | Mainland UK - Free Delivery on orders over £200/€200 | 2-3 business days normally from dispatch. | €25 | £20 | $25 | NZD 40 |
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| Unfortunately, we are unable to deliver to Australia at present | |||||
| Aramex.co.nz | New Zealand - Free Delivery on orders over $50 | Up to 7 business days | €3.50 | £3.50 | $4.00 | NZD 6.00 |
| DHL Priority | US | 4-6 business days | €30 | £27 | US $35 | NZD $50 |
| DHL Economy | Zone 1 (Including; Belgium, France, Germany, Italy) | 3-5 business days | €15.00 | £12.00 | $19.00 | NZD 25.00 |
| DHL Economy | Zone 2 (Including; Austria, Denmark, Spain, Portugal) | 3-5 business days | €20.00 | £17.00 | $27.00 | NZD 33.00 |
| DHL Economy | Zone 3 (Including; Bulgaria, Greece, Romania) | 3-5 business days | €28.50 | £22.95 | $36.00 | NZD 46.00 |
| DHL Economy | Zone 4 (Including; Gibraltar, Norway, Switzerland) | 3-5 business days | €34.50 | £27.50 | $43.95 | NZD 55.00 |
| DHL Economy | Zone 5 (Including; Croatia, Cyprus, Malta) | 3-5 business days | €48.50 | £38.95 | $60.95 | NZD 77.00 |
| DHL Economy | Zone 6 (Including; Japan, Singapore, Hong Kong) | 3-5 business days | €40.00 | £31.95 | $50.50 | NZD 65.00 |
| DHL Economy | Zone 7 (Including; UAE) | 3-5 business days | €66.00 | £52.50 | $82.70 | NZD 105.00 |
| DHL Economy | Zone 8 (Including; South Africa) | 3-5 business days | €77.50 | £61.50 | $96.75 | NZD 122.00 |
| DHL Economy | Zone 9 (Including; Angola Armenia) | 3-5 business days | €99.00 | £78.95 | $125.00 | NZD 157.00 |